SHIPPING & FAQ'S

Pipp & Lola currently ships Australia-wide, delivering to metro, regional and rural areas in all states and territories. No matter where you’re located, we’ll do our best to get your order to your doorstep with care.

At this time, we do not offer international shipping, but we’re always reviewing our options and hope to expand in the future. If you have any questions about your location or delivery options, feel free to get in touch, we’re here to help. 💛

At Pipp & Lola, we aim to dispatch all orders within 1–3 business days of receiving them. Once shipped, delivery typically takes 7–14 business days, depending on your location. We know that sometimes you may need something a little sooner. If your order is time-sensitive or needed urgently, please don’t hesitate to reach out. We’ll always do our best to assist you.

Once your order has been packed and shipped, you’ll receive a shipping confirmation email with your tracking number and link. Simply click the link to see real-time updates as your parcel makes its way to you.

If you haven’t received your tracking email within a few days of ordering, feel free to reach out, we’re always happy to help. 💛

Thanks for checking in about your tracking!
Sometimes your tracking number may take a couple of days to update after your order has been dispatched. If no tracking details are showing just yet, we recommend checking again in a day or two — it's perfectly normal early in the shipping process.

In some cases, we use a courier service to deliver your parcel to the nearest major hub, and then Australia Post completes the final leg of delivery. During this time, tracking on the AusPost website may simply say “Ready for processing” until the handover is complete.

You can follow your parcel's full journey once your dispatch email comes through and of course, if you have any concerns, feel free to reach out — we’re always here to help. 💛

At Pipp & Lola, we offer flat-rate standard shipping Australia-wide for $9.95. Orders over $75 automatically qualify for free shipping, no code needed!

If you have any other questions, feel free to reach out, we're always happy to help. 💛

At Pipp & Lola, we understand how frustrating it can be when a parcel goes missing. If your order is lost in transit and the correct shipping address was provided at checkout, we kindly ask for your patience while an investigation is carried out by the courier (e.g. Australia Post). A store credit or replacement can only be issued once the parcel is officially declared lost.

Please note: We are unable to take responsibility for parcels that are undelivered due to incorrect or incomplete address details provided during checkout. If you notice an error in your shipping information, please reach out to us as soon as possible so we can make every effort to correct it before dispatch.

Your satisfaction is important to us, and we’re always here to help if you have any concerns about your delivery.